In an era of global volatility, leaders are facing a hidden crisis. There’s a widening gap between the professional facade of productivity that employees externally present, and the subconscious anxiety they truly feel about the world around them. Self-preservation means we all subconsciously block out fears so that we can ‘carry on regardless’. This is the Dissonance Delta. And it’s a potentially serious business risk, but leaders are unlikely to see it unfurling unless they lead with quantified empathy. But how is that even possible?